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ADMIRAL Pay IP S.r.l. is a payment institution which is recognised and licensed by the Bank of Italy (authorisation no. 36080.0). It is included in the Register of Payment Institutions pursuant to art. 114 of Legislative Decree 385/1993.

The institution aims to improve payment and collection services and guarantee better user protection and enhanced cash flow transparency.


The institution offers citizens and companies postal bill collection and payment services, telephone and prepaid card top-up services, in addition to a number of other services.

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In its capacity as a Payment Institution that is registered with the Bank of Italy Register of Payment Institutions, ADMIRAL Pay IP S.r.l. embraces the principles heralded by the ABF (Banking and Financial Ombudsman).

Customers are entitled to submit complaints (hereinafter "Complaints" and, individually, a "Complaint") to ADMIRAL Pay via fax, registered letter with return receipt, certified or ordinary e-mail, as follows:

  • Admiral Pay Istituto di Pagamento S.r.l., Ufficio Reclami
  • Via Benedetto Croce n. 122-124
  • 00142 Roma (RM)
  • Fax: 06 526239408
  • E-mail: admiralpayipsrl@postaleg.it | reclami@admiralpay.it

ADMIRAL Pay has adopted the appropriate Complaints handling procedures, ensuring that responses provided to Customer requests are timely and complete. To this end, Admiral Pay has appointed an individual to handle Complaints management, who is independent of the company departments involved in the marketing of services. Admiral Pay responds to Customers within 30 (thirty) days from receiving a complaint. Should a Customer not receive satisfaction or a reply within the 30 (thirty) day deadline, he or she may contact the Banking and Financial Ombudsman (ABF). For more information on how to contact the Ombudsman and the scope that falls under the latter's jurisdiction, please visit www.arbitrobancariofinanziario.it. By appealing to the Banking and Financial Ombudsman, Customers are exempt from the mediation procedure, should they intend to submit the dispute to the jurisdiction of the competent courts of law.

Anti Money Laundering

In an increasingly globalised and technologically advanced financial market, development and economic growth have increased in western countries, but this has been coupled with risks associated with the laundering of illegal income.

With Legislative Decree no. 231 of 21 November 2007, the legislator introduced into national law a series of anti-money laundering provisions, the purpose of which is to protect the stability and integrity of the economic and financial system.

As part of its ongoing efforts to prevent such phenomena, ADMIRAL Pay IP S.r.l. is required to abide by the provisions of national and international laws, while maintaining compliance with its own ethical standards.

For these purposes, the Institution has in place specific internal rules, procedures, training programmes, monitoring and control processes to ensure compliance with the applicable laws by its staff, directors, associates and consultants.