ADMIRAL Pay is the Payment Institute of the NOVOMATIC Italia Group that provides innovative payment services in an easy, fast and secure manner.
In addition to providing B2B (Business to Business) payment solutions calibrated to the needs of our customers, thanks to a network of affiliated merchants and online and terrestrial partnerships with Large Networks, ADMIRAL Pay reaches the end consumer with a wide range of products such as phone top-ups, PIN products, bill payments, MAV/RAV, car vignette, PagoPA gaming account services, and much more. Last but not least, in 2022 ADMIRAL Pay launched the revolutionary smartphone app called E-Wallet, a digital wallet that enables hassle-free management of payments, reloads, winnings, and also allows depositing and withdrawing without thresholds and moving money as needed.
We believe in innovation and creating solutions specifically designed to meet the needs of our customers in full compliance with current regulations.
Established in 2018, the ADMIRAL Pay Institute is authorized under Articles 114-sexies et seq. of Legislative Decree No. 385 of September 1, 1993 (the "TUB") and registered in the special register kept by the Bank of Italy under registration number 91 - Payment Institute ID No. 36080
E-Wallet
APay E-wallet is an app for smartphones that allows you to send and receive payments, either locally or remotely; withdraw, transfer or load money from the different cards or current accounts owned and linked; purchase products and services in any currency, with exchange rate attached; digitize tickets of any kind and loyalty cards; cash out winnings made through VLT machines, and finally monitor the history and balance of transactions.
Download the app from the Apple Store and Google Play Store digital stores.
Complaints
ADMIRAL Pay IP S.r.l., in its capacity as a Payment Institution listed in the Register kept by the Bank of Italy, is a member of the ABF (Arbitro Bancario Finanziario).
The Client has the right to submit complaints (hereinafter, the "Complaints" and, individually, the "Complaint") to ADMIRAL Pay by fax, by registered letter with return receipt, by certified email or by ordinary email to the following addresses and addresses:
- ADMIRAL Pay Istituto di Pagamento S.r.l., Ufficio Reclami
- Via Benedetto Croce n. 122-124
- 00142 Roma (RM)
- Fax: 06 526239408
- E-mail: admiralpayipsrl@postaleg.it | reclami@admiralpay.it
ADMIRAL Pay has adopted appropriate procedures for the management of Complaints, ensuring that the responses provided to Customer requests are timely and complete. To this end, Admiral Pay has appointed a person responsible for the handling of Complaints, independent of the business functions involved in the marketing of services. Admiral Pay responds to Customers within 30 (thirty) days from receipt of the complaint. If the Customer does not receive satisfaction or a response within the 30 (thirty) day period, he/she may turn to the Banking and Financial Ombudsman (ABF). For more information on how to turn to the Ombudsman and the scope of the Ombudsman's jurisdiction, please visit www.arbitrobancariofinanziario.it. With recourse to the Banking and Financial Ombudsman, the Customer is exempt from the mediation procedure if he wishes to submit the dispute to the jurisdiction of the competent courts.
Anti Money Laundering
In an increasingly globalised and technologically advanced financial market, development and economic growth have increased in western countries, but this has been coupled with risks associated with the laundering of illegal income.
With Legislative Decree no. 231 of 21 November 2007, the legislator introduced a series of anti-money laundering requirements into the national legal system in order to protect the stability and integrity of the economic and financial system.
ADMIRAL Pay IP S.r.l., in its constant attention to the prevention of such phenomena, is required to comply with national and international regulatory provisions, also in accordance with its own ethical standards.
For these reasons, the Company has adopted specific internal provisions, procedures, training programmes, monitoring activities and controls aimed at ensuring compliance with the regulations in force by its staff, directors, collaborators and consultants.
