The Customer and/or third contractual party (so called User) has the right to submit complaints (hereinafter, the "Complaints" and, individually, the "Complaint") to the companies of the NOVOMATIC Italia Group (Admiral Gaming Network S.r.l, Allstar S.r.l, ALP S.r.l. and Novomatic Italia S.p.A.) the User may address its Complaints to the relevant Group Companies through the following channels:
Admiral Gaming Network S.r.l.: reclami.agn@novomatic.it
Allstar S.r.l.: reclami@admiral.it
ALP S.r.l.: reclami.lepalme@novomatic.it
Novomatic Italia S.p.A.: reclami@novomatic.it
The NOVOMATIC Italia Group has adopted appropriate procedures for the handling of Complaints that guarantee the User prompt and exhaustive responses. To this end, the Group has identified a manager, independent of the corporate functions in charge of marketing services, dedicated to the handling of Complaints.
The NOVOMATIC Italia Group will respond to the Customer within 30 days of receipt of the Complaint
