A value we believe in, a daily commitment for the whole Group, the hallmark of our corporate ethics
In all the countries where the NOVOMATIC AG Group is operating, it guarantees responsible entertainment for its customers. All activities relating to product communication and B2B products are aimed at effectively communicating the characteristics of the offer and providing effective support to gamers, providing suggestions for a conscious and controlled relationship with gaming and pointing out the possibility of contacting specialised consultancy and assistance structures for any queries. NOVOMATIC works to ensure that its approach to the value of responsibility is aimed at reinforcing the self-responsibility of the guests of gaming venues, informing them of the possible risks, as well as guaranteeing the support of our operators who are suitably trained and always available in gaming halls.
Our commitment:
- We offer responsible entertainment and ensure that our guests make conscious use of our products and services.
- We ensure that our employees are trained in player protection issues and are always prepared to identify and deal accordingly with any problematic behaviour encountered.
- We prevent minors from accessing our products.
G4: NOVOMATIC Group is the first in Italy to obtain Responsible Gaming certification for its network rooms
NOVOMATIC Italia aims to strengthen the self-responsibility of its consumers, informing them of the possible risks associated with gaming, guaranteeing the support of operators who are properly trained and always available in the rooms. The Group has recently obtained the prestigious international G4 (Global Gambling Guidance Group) certification, which attests to its commitment to protecting consumers in the area of Responsible Gaming. NOVOMATIC is the first company in Italy to obtain the certification for its network of venues: the certified companies are in fact, in addition to the holding company, the ADMIRAL Gaming Network concessionaire, and the companies ALLSTAR and ALP, which manage 250 ADMIRAL and Le Palme by ADMIRAL branded outlets in Italy.
To ensure that we pass on all the information needed to prevent problem behaviour, NOVOMATIC provides a wide range of information documents, which all our guests can consult at the gaming points. All in keeping with the consolidated approach to Responsible gaming: not just a logo but a distinctive sign, one of the pillars of our code of ethics.
Suggestions so that gaming remains a game
In our venues, as on our web portals, we have chosen to communicate suggestions for customers to use in order to reflect and investigate their own approach to gaming and their own habits, taking care to provide warnings, considered so fundamental as to include them in our Code of Responsible Gaming, a document that contains the guidelines and rules that we undertake to respect.
Odds of winning
As a serious provider licensed to operate in the regulated market, we guarantee the pay-outs required by law, emphasising that winnings cannot be influenced by players' skills and experiences on our products. For further details on payout probabilities please refer to the information notes at https://www.adm.gov.it/portale/probabilita-vincita.
We provide guidance for those analysing their own behaviour
In all our venues, there are :
- The contact details and addresses of the nearest SERD (ASL Addiction Service) at municipal and regional level.
- The dedicated telephone number of the Istituto Superiore di Sanità TVNGA - National Freephone for Gambling Problems: 800 55 88 22
